CELLULAR FAQ

Staying connected at sea has never been so easy. Share your unforgettable cruise moments by purchasing one of our onboard Wi-Fi packages or by calling home with plans provided by your cellular provider. As we strive to bring our guests the best onboard experience, we have partnered with Starlink — the fastest Internet at sea — to help you stay connected through your entire voyage. For cellular plan options, simply contact your provider to choose the plan that's right for you before you embark on your vacation. Got questions about staying connected at sea? We've got answers! Check out the following information to learn more.

CELLULAR

Q - Will my mobile phone work while cruising?
A - Most cellular providers ensure their service is available at sea. Please contact your carrier directly to choose the right roaming service and package for your cruise.

Q - How do I connect my cellular device to the Cellular at Sea network?
A - Once you have reached international waters connection is automatic. Depending upon your cellular device, you will know that you are on the network when you see one of the following displayed on your device: “cellularatsea”, “wmsatsea”, “NOR-18” or “901-18”.

Q - Is Cellular at Sea available in port?
A - Onboard cellular services are available only in international waters (12 nautical miles or more away from shore). The service will automatically shut down when entering a port or getting close to shore.

Q - How much will I be charged when I use my cell phone onboard?
A - Rates vary, depending on your cellular service provider. Most carriers offer special cruise packages you can use while sailing. The charges incurred will appear on your regular cellular bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

Q - Can I purchase a cellular package?
A - Cellular prices and packages are set by your home cellular provider. Most carriers offer cruise packages, contact yours directly to find out the options available to you while cruising.

Q - Can my family call me onboard?
A - Yes, Norwegian Cruise Line guests can be contacted by calling the guest’s cell phone number directly. The cellular roaming service works just as it does on land; to be reached, the Cellular feature must be on (airplane mode off). Please contact your cellular provider for specific details on rates.

Q - How do I make calls onboard?
A - For calls to North America dial “1” plus the area code and the number. For international calls dial "+" followed by country code, city code and number.